Toolkits for Success

Enable, empower and elevate your business with these self-help toolkits that guide you in areas across the spectrum of capability building. Toolkits are good starting points for your business improvement plans. They set out a good guideline for you to analyse your strengths and weaknesses and link you with ​strategic solutions and resources.



Quality service is what sets your business apart from the others. Connect with your customers, build loyalty and enhance your service delivery with the interactive Customer Service Toolkit. The  toolkit equips companies with the systems and processes required to develop service excellence across 5 key pillars:

  1. Leadership
    Putting leadership at the heart of the service experience
  2. The Team
    Building a team committed to service
  3. Culture And Communication
    Developing a culture committed to service
  4. Customer Relationships
    Knowing your business, knowing your customers
  5. Service Standards
    Meeting your customers’ expectations and developing Standard Operating Procedures

To learn how to make the most of the toolkit, sign up for a Material Familiarisation Training Workshop jointly held by SPRING Singapore and training consultants or approach any of the SME Centres for assistance today.​



Glean a better picture of your financial fundamentals with the Financial Management Toolkit​ in the areas of:

  • Financial Modelling
  • Business Profiling
  • Capabilities Profiling

You can use the toolkit to analyse your financial management capabilities and tap into resources such as articles and templates to improve your business management from a financial perspective.

The online SME Financial Management Toolkit is developed in partnership with SPRING Singapore and Stone Forest Corporate Advisory Pte Ltd. ​​​


Bring out the best in your workforce with the HR Capability Toolkit. Developed by SPRING Singapore and Singapore National Employers Federation, the tool addresses HR gaps and promotes good HR practices over 8 key areas:

1. Manpower Planning
Assessing current workforce capabilities, demographics and determining future workforce requirements

2. Recruitment and Selection
Soliciting applicants and assessing their suitability to fill recently-vacated or newly-created positions

3. Compensation and Benefits
Designing and managing market-competitive compensation and benefits strategies and programmes

4. Performance Management
Maintaining or improving employee job performance through objective-setting, appraisal, coaching and feedback

5. Learning and Development
Planning for and conducting activities that develop employee capabilities, knowledge and know-how to meet business, organisational and individual needs

6. Career Management
Establishing policies and processes which enable employees to set career objectives and determine appropriate educational and developmental programmes to further develop their skills to achieve short-term or long-term career objectives

7. Talent Management & Succession Planning
Talent Management involves identifying, managing and retaining talents to be groomed into future leadership for the company. Succession planning involves creating a strategy and plan for succession to take place. This includes identifying competencies required of the successors for the critical roles & the time period

8. Employee Relations
Developing, maintaining and improving employer-employee relations through building a strong and cohesive company culture and enhancing internal communications

Each of the above areas will cover:

  • Frameworks and guidelines on how to execute the HR activities and functions
  • Tips and pointers on how to manage specific HR matters
  • Tools and templates which companies can use immediately, or with some customisation, to meet company needs

For more information on HR capability training workshops, contact:

Singapore National Employers Federation (SNEF)

Hotline : 6827 6934
Email :

Human Capital Singapore (HCS)

Hotline : 6423 0388
Email : 

For general information, email or call EnterpriseOne at (65) 6898 1800.



Good marketing supports sales, expansion, and drives competitiveness. You can develop a better understanding of the tools required to develop, implement and manage your marketing efforts with the Marketing Toolkit, jointly developed by SPRING Singapore and the UOB-SMU Asian Enterprise Institute.

You can use the guides and templates to plan and implement strategies and tactics, track progress and strengthen your value proposition by focusing on these areas:

  • Market Assessment
  • Marketing Plan
  • Branding
  • Public Relations & Advertising
  • Marketing Collaterals
  • Digital Marketing
  • Promotions, Leads and Sales

For general information, email or call EnterpriseOne at (65) 6898 1800.



Learn about commonly faced challenges, identify areas and outline steps for improvement with the Productivity Toolkit. With these easy-to-use tools, you can:

  • Assess your productivity performance and identify areas for improvement
  • Pinpoint areas of strengths and weaknesses in productivity
  • Practice good housekeeping
  • Improve processes and reduce waste
  • Design an efficient work schedule to manage manpower

The toolkit also offers customised help for companies in the retail and food services sectors to:

  • Redesign business processes
  • Optimise product mix
  • Manage Inventory
  • Simplify workflow
  • Create a menu that sells

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